Online consultation terms

Online booking is available through hosted Cal.com. After choosing a booking action, you continue to hosted Cal.com operated by Cal.com, Inc. in the United States. Cal.com handles availability and booking and sends an operational booking confirmation; Stripe handles payment, Cal Video uses Daily.co, and Cal.com identifies Twilio for e-mail and SMS notifications in its public privacy policy. The static RIHA legal website does not receive this data.

The current hosted process and mandatory consumer safeguards are described below. Specific contractual roles, transfers and retention periods of external providers are described as verified only to the extent supported by appropriate records.

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RIHA legal advokátní kancelář s.r.o., Company ID 21006601, registered office at Moulíkova 2239/3, 150 00 Praha 5, entered in the Commercial Register kept by the Municipal Court in Prague under file no. C 395457. Legal services are provided by JUDr. Vojtěch Říha, Ph.D., Czech Bar registration no. 18591.

For communication, complaints and withdrawal use vojtech.riha@riha-legal.com, +420 606 182 522, data box cfiuk4i, or the registered-office address.

The consumer makes a binding offer only after all mandatory information is displayed and an order carrying an unambiguous obligation to pay is submitted in the hosted flow. Under these terms, the one-off legal consultation contract is concluded when acceptance of the paid booking is delivered to the consumer. The operational booking confirmation sent by Cal.com is not by itself the complete contract confirmation on a durable medium.

A one-off consultation does not itself establish ongoing representation, acceptance of the whole matter or further work; those require a new agreement.

Storage and access: the static website stores neither the contract nor booking data. After the complete contract confirmation is sent by e-mail, RIHA legal retains a copy of the complete contract confirmation, the terms version and the related booking record in the client file for five years after the legal service ends, unless a longer statutory period or protection of a specific claim is necessary. It provides no separate customer account; after verifying identity, it will send the consumer a copy of the confirmation by e-mail or data box on request.

Contract languages: the contract may be concluded in Czech and English, according to the selected language version of the order.

Technical steps: select the service and appointment; enter required data; display the summary, terms and final price; separately request early performance if applicable; review and correct the input; submit using a control unambiguously creating a payment obligation; pay; receive confirmation.

Error review: before submission, the consumer must be able to review and correct every input on a summary screen or return to the relevant step without losing other data.

The service is an online legal consultation for the selected duration: an oral assessment of available information and recommended next steps. It does not include drafting, representation, taking over the whole matter or follow-up work unless separately agreed.

Sensitive materials do not belong in public booking or payment fields; a secure delivery method is agreed separately.

The displayed amount is the final price including all taxes and fees charged by RIHA legal; RIHA legal adds no further fee. The provider is not VAT registered; no VAT is added. Any fee charged independently by a bank or card issuer is not charged by RIHA legal.

The price is paid in advance through Stripe in the hosted Cal.com flow. Payment data is not entered on, or received by, the static RIHA legal website.

• Initial legal consultation · 30 min · CZK 2,500
• Extended legal consultation · 60 min · CZK 4,500
• Business/legal strategy consultation · 90 min · CZK 6,500

In the hosted flow, the service, time and final price must be prominently displayed immediately before ordering and the final control must state “Order with an obligation to pay” or equally unambiguous wording (Section 1826a).

The standard Cal.com message is an operational confirmation of the booking and is not by itself the complete immutable package of the contract, price, terms and withdrawal information. No later than before performance, the consumer must receive on a durable medium a complete immutable confirmation of the contract, terms, price, appointment, withdrawal information and state of any early-performance request (Sections 1824a and 1827); a changeable web link alone is insufficient.

If the client cancels at least 24 hours before the start, RIHA legal refunds the full price. For a later cancellation or no-show, the price is not refunded automatically because the reserved time generally cannot be offered effectively to another client.

RIHA legal will make reasonable efforts to fill the released slot or mitigate the loss. It may not obtain double recovery: if the capacity is reused or the actual reasonable loss is lower, the corresponding part of the price is refunded. Retention never exceeds the price paid.

If RIHA legal cancels, the client chooses a replacement appointment or a full refund without undue delay. The cancellation rule does not limit mandatory statutory withdrawal, remedies for defective performance or other mandatory consumer claims. Calendar cancellation is not itself withdrawal; withdrawal requires an unambiguous statement.

Under Section 1829(1), a consumer may withdraw without giving a reason within fourteen days after conclusion. Send an unambiguous statement to vojtech.riha@riha-legal.com, data box cfiuk4i, or by post to Moulíkova 2239/3, 150 00 Praha 5; the model below is optional.

Following valid withdrawal, RIHA legal refunds the amount received without undue delay and no later than fourteen days, using the same means of payment unless the parties agree otherwise at no cost to the consumer.

If a future appointment falls within the fourteen-day period, performance may begin only on a separate express request under Section 1824a(3); it must not be pre-selected, and its wording, state, time and terms version must be stored.

If the consumer withdraws after a valid request but before full performance, under Section 1834 RIHA legal is entitled only to the proportionate price for actual performance. Under Section 1837(a), the right ends only after full performance following prior information and an express request; an order, payment, cancellation or no-show is not full performance.

I expressly request RIHA legal to begin the ordered service before the 14-day period ends if the appointment falls within it. I acknowledge loss of the right after full performance and the proportionate price if I withdraw after performance has begun.

To: RIHA legal advokátní kancelář s.r.o., Moulíkova 2239/3, 150 00 Praha 5, vojtech.riha@riha-legal.com. Use of this form is optional.

I hereby give notice that I withdraw from my contract for this service: [consultation]. Ordered on: [date]. Consumer name and address: [details]. Date: [date]. Signature: [paper form only].

Send a concern about an order, payment or service to vojtech.riha@riha-legal.com without undue delay and state the remedy sought. RIHA legal responds within a reasonable time and to a consumer complaint no later than the statutory deadline.

RIHA legal checks conflicts before giving legal advice. If Section 19 of the Czech Advocacy Act requires refusal and the consultation does not take place, it refunds the full price.

Information obtained in connection with legal services is protected by confidentiality under Section 21 of the Czech Advocacy Act.

If a dispute cannot be resolved directly, the ADR body is the Czech Bar Association. Under Section 14 in conjunction with Section 20d et seq. of Act No. 634/1992 Coll., apply at Národní 16, 110 00 Prague 1, e-mail epodatelna@cak.cz, data box n69admd, no later than one year after first asserting the right with RIHA legal.

Czech Bar Association ADR information →

The separate privacy notice explains personal-data processing. The contract is governed by Czech law without depriving a consumer of applicable mandatory protection in the state of habitual residence.

Privacy notice →